Your organisation and contact
Include your organisation name, your role and the best way for the team to reply.
ENTERPRISE CUSTOMER SUPPORT
Get help with an existing enterprise programme.
Choose the route that matches your request. Include your organisation name, relevant location and a short description so the team can understand the context.
CHOOSE YOUR SUPPORT ROUTE
Direct your request to the right enterprise conversation.
01EXISTING CUSTOMER
Active programme or booking
Ask for help with an agreed enterprise workplace programme or current booking.
Contact support →02EXISTING CUSTOMERBilling, invoice or account query
Contact the team about enterprise billing, invoicing or account administration.
Contact support →03EXISTING CUSTOMERUser access or programme change
Request help with approved users, access, locations or an agreed programme change.
Contact support →04NEW ENQUIRYNew enterprise requirement
For a new workplace need, start a proposal so the team has the right context.
Start proposal →HELP US HELP YOU
Include the details that make your request easier to action.
If your request concerns an existing programme, please avoid sending sensitive personal information by email.
Relevant programme or location
Name the workplace programme, booking, market or location connected to the request.
The help you need
Explain what has changed or what outcome you need, along with any relevant timing.
SUPPORT QUESTIONS
Before you contact us.
I am considering TLB for the first time. Where should I start?
Start an enterprise proposal so the team can understand your workforce, locations and workplace requirement.
Can I ask about billing or an invoice here?
Yes. Select the billing, invoice or account route and include your organisation and the relevant reference where available.
What if I need a change for employee access?
Use the user access or programme change route and describe the affected location, team or agreed programme.