New customers
Find the most relevant starting point and next action.
THE LINE BETWEEN · CONNECTED ECOSYSTEM
Legal
Legal helps customers understand the rules attached to the platform relationship through one clear TLB journey.
OVERVIEW
What this means for the customer.
Terms and policies governing the TLB ecosystem. Start with the option closest to your current need and continue from there.
Availability, prices and contractual terms are confirmed before booking, purchase or acceptance.
EXPLORE THIS SECTION
Explore Legal.
01SECTION
Terms & Conditions
General platform terms.
Explore →02SECTIONPrivacy Policy
How TLB handles personal data.
Explore →03SECTIONCookie Policy
How cookies are used.
Explore →04SECTIONMembership Terms
Terms for TLB membership.
Explore →05SECTIONTLB Credit Terms
Terms governing TLB Credit.
Explore →06SECTIONRewards & Referral Terms
Terms for rewards and referrals.
Explore →07SECTIONBooking & Cancellation Policy
Rules for bookings and cancellations.
Explore →08SECTIONPartner Terms
Terms for TLB partners.
Explore →09SECTIONBroker Terms
Terms for approved brokers.
Explore →BEST FIT
Who this is for
Existing members
Find the account, benefit or support connected to current usage.
Partners and advisers
Direct a customer to the correct TLB product or team.
DETAILS
What you will find
Final availability, quantities, fees and contractual terms are confirmed in the relevant booking, proposal or agreement.
Clear next step
A direct way to understand the rules attached to the platform relationship.
Connected options
Relevant products and services across LineWork, LineSupport, LineLive and LineCapital where appropriate.
Important conditions
Eligibility, availability and terms that affect the decision.
Human support
A direct way to contact our team when self-service is not suitable.
HOW IT WORKS
A clear path from need to fulfilment.
TLB keeps discovery, confirmation, payment and delivery connected in one customer journey.
Choose the relevant topic
Start with the question closest to your current need.
Review the available options
Compare the relevant product, plan, policy or action.
Confirm eligibility and terms
Check any location, membership, provider or contractual conditions.
Take the next action
Book, purchase, enquire, sign in or contact support.
FREQUENTLY ASKED QUESTIONS
Questions about Legal
What can I find under Legal?
Terms and policies governing the TLB ecosystem.
When are availability and prices confirmed?
Availability, fees and contractual terms are confirmed at booking, proposal or agreement stage.
Can I get a recommendation?
Yes. TLB can recommend a relevant product, package or membership based on location, company stage and immediate need.
Where do I ask for help?
Use Customer Support for an active service, or Find My Solution for a new purchase or requirement.
NEXT STEP
Take the next step with Legal.
TLB keeps the next action clear, whether it is self-service, a booking, a proposal or a conversation.