New customers
Find the most relevant starting point and next action.
THE LINE BETWEEN · CONNECTED ECOSYSTEM
Customer Support
Customer Support helps customers reach the right support quickly through one clear TLB journey.
OVERVIEW
What this means for the customer.
Get help with workspace, billing, credit and membership. Start with the option closest to your current need and continue from there.
Availability, prices and contractual terms are confirmed before booking, purchase or acceptance.
EXPLORE THIS SECTION
Explore Customer Support.
01SECTION
Help Centre
Browse common support topics.
Explore →02SECTIONWorkspace Booking Support
Get help with a booking.
Explore →03SECTIONBilling & Payment Support
Get help with billing and payments.
Explore →04SECTIONTLB Credit Support
Get help with credit and wallet activity.
Explore →05SECTIONMembership Support
Get help with membership access and allowances.
Explore →06SECTIONVirtual Office Support
Get help with business-presence services.
Explore →07SECTIONSubmit a Ticket
Send a support request.
Explore →08SECTIONContact Support
Choose the most relevant support channel.
Explore →BEST FIT
Who this is for
Existing members
Find the account, benefit or support connected to current usage.
Partners and advisers
Direct a customer to the correct TLB product or team.
DETAILS
What you will find
Final availability, quantities, fees and contractual terms are confirmed in the relevant booking, proposal or agreement.
Clear next step
A direct way to reach the right support quickly.
Connected options
Relevant products and services across LineWork, LineSupport, LineLive and LineCapital where appropriate.
Important conditions
Eligibility, availability and terms that affect the decision.
Human support
A direct way to contact our team when self-service is not suitable.
HOW IT WORKS
A clear path from need to fulfilment.
TLB keeps discovery, confirmation, payment and delivery connected in one customer journey.
Choose the relevant topic
Start with the question closest to your current need.
Review the available options
Compare the relevant product, plan, policy or action.
Confirm eligibility and terms
Check any location, membership, provider or contractual conditions.
Take the next action
Book, purchase, enquire, sign in or contact support.
FREQUENTLY ASKED QUESTIONS
Questions about Customer Support
What can I find under Customer Support?
Get help with workspace, billing, credit and membership.
When are availability and prices confirmed?
Availability, fees and contractual terms are confirmed at booking, proposal or agreement stage.
Can I get a recommendation?
Yes. TLB can recommend a relevant product, package or membership based on location, company stage and immediate need.
Where do I ask for help?
Use Customer Support for an active service, or Find My Solution for a new purchase or requirement.
NEXT STEP
Get the support you need.
TLB keeps the next action clear, whether it is self-service, a booking, a proposal or a conversation.