Eligible call route
Set up the agreed number or answering route available for the selected market and plan.
LINESUPPORT
Call Answering
Give every important caller a consistent, professional first response.
MONTHLY CALL SUPPORT · PERSONALISED QUOTE
Choose by call volume, routing needs and operating hours.
BEST FORFounder-led businesses, remote teams, overseas companies and customer-facing operators that cannot keep a receptionist available throughout the service window.
Speak to Our Team→WHAT IS INCLUDED
Define how every eligible business call should be handled.
The service confirms the number route, greeting, information captured, message channel, escalation rules and usage allowance.
Approved greeting
Answer with the company name and customer-approved opening script.
Caller information
Capture the agreed name, contact details, company and reason for calling.
Message delivery
Send messages through the selected eligible channel and response window.
Escalation rules
Transfer or flag defined priority calls when the chosen plan supports it.
Usage visibility
Show included usage, overage and recurring service information in the account.
WHO IT FITS
Consistent call handling for a lean or distributed business.
Founder in meetings
Capture enquiries professionally while the founder is unavailable.
Overseas company
Provide a local answering route and deliver messages to the regional team.
Small customer-facing team
Use consistent scripts and escalation without hiring a full-time receptionist.
HOW IT WORKS
Set the script, test the route and begin monitored call handling.
A clear greeting and escalation process help callers receive a consistent response from launch.
Define the call journey
Confirm the market, number route, service hours and expected call types.
Approve the script
Set the greeting, questions, information boundaries and escalation rules.
Test the route
Complete a test call and confirm message delivery before launch.
Review usage
Track volume, adjust the script and move tiers when demand changes.
BEFORE YOU START
Provide the approved script, contacts and escalation rules.
TLB follows the agreed call-handling authority and does not improvise commitments on behalf of the business.
Information you provide
- 01Approved greeting, FAQs and information boundaries
- 02Team contacts and escalation order
- 03Business hours, closure dates and temporary instructions
- 04Timely updates when staff or routing details change
Confirm before you begin
- 01Sales, technical support and complex customer service require separate scope
- 02Transfers, outbound calls and after-hours handling are not automatically included
- 03Usage above the plan allowance is charged at the stated rate
- 04The service cannot make commitments outside the approved script
PRICE & TERM
Price the service around volume, hours and routing complexity.
Included calls or minutes, languages, transfers, overflow and extended hours affect the recurring fee. The proposal confirms the eligible market, number route, operating hours, languages and message destination. Physical location pages are relevant only when Call Answering is combined with a Virtual Office.
Call volume
Included calls, minutes and overage define the core recurring price.
Service window
Business-hours, extended-hours and holiday coverage follow different scopes.
Language and complexity
Additional languages, detailed scripts and specialist routing can change staffing needs.
Transfers and reporting
Live transfers, call summaries and custom reporting must be stated in the plan.
OPTIONAL CONNECTED PACKAGES
Choose by call volume, routing needs and operating hours.
Start with message capture, then add transfers, broader coverage or a connected Virtual Office only when required.
START
Message Taking
A professional greeting and structured message for lower call volume. From X / month.
→
BUILD
Business Answering
More usage with defined priority handling. From X / month.
→
PLUS
Call Answering Plus
Higher-volume call handling with broader routing and service-window options. From X / month.
→RELATED SERVICES
Connect calls to the right presence and follow-up support.
Virtual Office, Business Address and Admin & PA Support address different parts of the caller journey.
TLB MEMBERSHIP
Book individual service, or use membership for recurring access.
Existing members can use eligible TLB Credit, allowances or member pricing when these benefits are shown for the selected service. Every additional service remains optional and clearly priced.
FREQUENTLY ASKED QUESTIONS
Questions about Call Answering
Will callers know the service is outsourced?+
The receptionist follows the approved company greeting and script. TLB does not promise information or actions outside that script.
Can calls be transferred live?+
Only where the selected plan and routing setup support it. Transfer allowances, destinations and failed-transfer actions are confirmed before launch.
What happens after the monthly allowance is used?+
The account or proposal shows the overage rate or upgrade route before additional eligible usage is charged.
Can the service answer detailed customer questions?+
Standard approved information can be included. Complex sales, support or regulated conversations require a separately scoped service.
Can instructions change temporarily?+
Yes. The process and notice period for holidays, campaigns or team changes are included in the operating rules.