Task and priority setup
Define recurring tasks, owners, deadlines, access and approval boundaries.
LINESUPPORT
Admin & PA Support
Add dependable operating capacity without immediately hiring a full-time role.
FLEXIBLE HOURS · QUOTE
Choose a task pack or recurring monthly support allowance.
BEST FORBusy founders, lean teams and regional operators that need reliable help with coordination, scheduling, documents and follow-up.
Speak to Our Team→WHAT IS INCLUDED
Define the tasks, hours and authority before support begins.
The service confirms recurring priorities, systems, access, deadlines, approvals and how used time will be reported.
Calendar and meeting support
Coordinate eligible scheduling, reminders, agendas and follow-up actions.
Inbox and correspondence
Draft, organise or route approved communications under the agreed access rules.
Document administration
Format, organise and maintain eligible operational documents and trackers.
Travel and supplier coordination
Research and coordinate approved bookings or supplier actions without making unauthorised commitments.
Task visibility
Track used hours, completed work, open items and the next priorities.
WHO IT FITS
Flexible operating capacity without hiring a full-time administrator.
Founder time recovery
Move scheduling, follow-up and document organisation away from the founder.
Temporary capacity
Cover a busy period or operational gap without making an immediate permanent hire.
Regional coordination
Keep meetings, travel, suppliers and recurring actions visible across locations.
HOW IT WORKS
Map the tasks, establish access and run a visible support rhythm.
Clear priorities and approval limits allow the PA to complete work without creating unnecessary risk.
List the recurring work
Identify tasks, frequency, systems, deadlines and decision points.
Agree access and boundaries
Set permissions, communication channels, spending authority and service hours.
Start the task cycle
Prioritise work and track time, outputs and open approvals.
Review the allowance
Adjust tasks or monthly hours based on actual usage and value.
BEFORE YOU START
Provide secure access, decision rules and timely approvals.
Purchases, commitments and sensitive access remain controlled by the customer’s documented authority.
Information you provide
- 01Clear task briefs, priorities and deadlines
- 02Approved system access and security permissions
- 03Named decision-makers and spending limits
- 04Timely approvals for bookings, purchases and external communications
Confirm before you begin
- 01Professional legal, accounting and HR advice is separate
- 02The PA cannot commit the company beyond approved authority
- 03Unused-hour, rollover and overtime rules are stated by plan
- 04After-hours, in-person and urgent work require explicit scope
PRICE & TERM
Price support around hours, complexity and availability.
Task type, research, systems, urgency, service window and in-person requirements affect the final rate. Remote support can serve eligible Hong Kong and Malaysia customers, while in-person requirements depend on location and availability. The proposal states the service window and delivery format.
Hours
The monthly allowance, minimum blocks and overage rate define the core fee.
Task complexity
Research, external coordination and multi-step workflows require more time and judgement.
Service window
Fixed hours, urgent work and after-hours availability use different rates and minimum blocks.
Access and location
In-person work, travel and specialised system access are scoped separately.
OPTIONAL CONNECTED PACKAGES
Choose a task pack or recurring monthly support allowance.
Match the plan to the task list, expected hours, service window, systems and approval authority.
FLEX
Admin Task Pack
A fixed allowance for a defined short-term administrative need. From X.
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MONTHLY
PA Retainer
Recurring capacity for agreed weekly and monthly tasks. From X / month.
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BACK OFFICE
Fractional Operations
Broader recurring operating coordination, with finance, HR or call services scoped separately when needed. From X / month.
→RELATED SERVICES
Connect admin capacity to calls, finance and people processes.
Call Answering, Accounting Outsourcing and HR Services can feed tasks into the agreed support workflow.
TLB MEMBERSHIP
Book individual service, or use membership for recurring access.
Existing members can use eligible TLB Credit, allowances or member pricing when these benefits are shown for the selected service. Every additional service remains optional and clearly priced.
FREQUENTLY ASKED QUESTIONS
Questions about Admin & PA Support
What tasks can the PA handle?+
The proposal lists the agreed tasks, systems, service hours and authority. Typical work may include scheduling, documents, correspondence, research and coordination.
Can unused hours roll over?+
Rollover and expiry depend on the selected plan, are stated before purchase and remain visible in the customer account.
Can the PA make purchases or bookings?+
Only within the customer’s documented authority, approval and spending rules.
Is in-person support available?+
It can be quoted where location and capacity allow. Remote support is the default unless the agreement states otherwise.
How is confidential access managed?+
Access follows minimum-permission, named-user and customer-approved security rules documented during onboarding.