THE LINE BETWEEN · CONNECTED ECOSYSTEM

Workspace Pricing

Workspace Pricing helps customers understand pricing before purchase through one clear TLB journey.

OVERVIEW

What this means for the customer.

Pricing guidance for LineWork products. Start with the option closest to your current need and continue from there.

Availability, prices and contractual terms are confirmed before booking, purchase or acceptance.

THE TLB DIFFERENCE

Clear pricing makes the next decision easier.

01

Know how to buy

See whether the product is bookable, plan-based or tailored.

02

Understand the drivers

Identify what can change the price before sharing customer details.

03

Separate value types

Keep cash, TLB Credit, access passes and allowances clearly labelled.

04

Confirm final terms

See site, provider and contract conditions before payment or signature.

BEST FIT

Who this is for

01

New customers

Find the most relevant starting point and next action.

02

Existing members

Find the account, benefit or support connected to current usage.

03

Partners and advisers

Direct a customer to the correct TLB product or team.

RECOMMENDATION

Find the right way to purchase.

TLB can identify whether you need an online booking, package, membership or tailored proposal.

Find the right price option

WHAT WE NEED TO KNOW

  1. 01Product or outcome
  2. 02Location
  3. 03Quantity or usage frequency
  4. 04Membership or existing TLB relationship
BOOK ONLINEBook or buy directly

For standard products with confirmed scope and eligible availability.

SPEAK TO OUR TEAMRecommendation or quote

For complex, tailored or multi-product requirements.

COMPARE OPTIONS

How customers may pay for Workspace Pricing.

The payment method depends on whether the product is standard, allowance-based or tailored.

OptionBest forTypical commitmentNext step
CashA direct purchase or extra usagePer booking, product or invoicePay the displayed or confirmed amount
TLB CreditAn eligible platform purchaseRedeemed from wallet balanceConfirm credit requirement at checkout
Included allowanceUsage included in an active membership or packageSubject to allowance rulesApply the eligible entitlement first
Tailored proposalComplex workspace, support or enterprise scopeQuoted agreementComplete qualification before pricing

DETAILS

What you will find

Final availability, quantities, fees and contractual terms are confirmed in the relevant booking, proposal or agreement.

01

Clear next step

A direct way to understand pricing before purchase.

02

Connected options

Relevant products and services across LineWork, LineSupport, LineLive and LineCapital where appropriate.

03

Important conditions

Eligibility, availability and terms that affect the decision.

04

Human support

A direct way to contact our team when self-service is not suitable.

PRICING & SCOPE

Before you pay.

Review inclusions, exclusions, taxes or third-party fees, cancellation rules and when the purchase becomes binding.

01

Main price factors

Product scope

The exact item, quantity, duration and location.

Eligibility

Membership, provider, partner and geographic rules.

Timing

Booking date, urgency, frequency and commitment.

External charges

Statutory, specialist, venue or partner fees where relevant.

02

Options and add-ons

Add-ons

Optional upgrades are priced individually.

Membership discount

Eligible discounts and calculations remain visible.

Credit top-up

Add cash or TLB Credit without obscuring the real product price.

Tailored proposal

Non-standard requirements receive a proposal before payment.

HOW IT WORKS

A clear path from need to fulfilment.

TLB keeps discovery, confirmation, payment and delivery connected in one customer journey.

01

Choose the relevant topic

Start with the question closest to your current need.

02

Review the available options

Compare the relevant product, plan, policy or action.

03

Confirm eligibility and terms

Check any location, membership, provider or contractual conditions.

04

Take the next action

Book, purchase, enquire, sign in or contact support.

FREQUENTLY ASKED QUESTIONS

Questions about Workspace Pricing

What can I find under Workspace Pricing?

Pricing guidance for LineWork products.

When are availability and prices confirmed?

Availability, fees and contractual terms are confirmed at booking, proposal or agreement stage.

Can I get a recommendation?

Yes. TLB can recommend a relevant product, package or membership based on location, company stage and immediate need.

Where do I ask for help?

Use Customer Support for an active service, or Find My Solution for a new purchase or requirement.

NEXT STEP

Take the next step with Workspace Pricing.

TLB keeps the next action clear, whether it is self-service, a booking, a proposal or a conversation.

Find my solution